![\"box-king-faq-1\"](\"/wp-content/uploads/2023/11/box-king-faq-1-1024x264.webp\")
We recommend you to check out our Privacy Policy and the Manual for our app, and below you can find our FAQs
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\nWant to add products from Shopify? Transform them into one of these items!
\nNote: one Shopify-product can only be converted into one item in our app. That is, it cannot be both a “box” and “packing tape” at the same time. Choose what it should be!
\n","question":"How to manage products in the application?"},{"answer":"Just go to the “Boxes” page, find the product you need and on the settings page, adjust the parameters to your requirements. (in order to create a box you need to have a product created with Shopify).
\nNotes:
\nImagine your product is a box, and it has different sizes: small (S), medium (M) and large (L).
\nIn our application, you configured them like this: “S” holds 10 conventional units (cu), “M” — 20 cu, and “L” — 30 cu.
\nWhen the buyer begins to fill the box with products and exceeds the specified limit, the application will automatically suggest the next largest box option so that everything will fit. Convenient, isn’t it?
\n
No problem! If you initially created a product as a postcard, but then changed your mind and wanted to change its purpose or hide it from the application, this is easy to do.
\nJust go to the “Postcards” page, select the product you want and delete it. After this, you can re-create the product again with the necessary parameters, for example, make it a packing tape.
\n","question":"Can I change the product \"type\" to another?"},{"answer":"Size is an indicator that reflects how much of an item can fit in a box. This applies to every product except postcards, wrappers and packing tape, as size is not a required parameter for them.
\nThe total size that is obtained when adding products should not exceed the maximum possible size for the box. If the box is already filled to capacity, you cannot add anything else.
\nYou can configure the box sizes in the “Boxes” page.
\nAnd the sizes of individual products are in the “Products dimension” page.
\n","question":"How does the product dimension work?"},{"answer":"To create a pre-build box, you need to create at least one regular box using the admin panel, then go to the page for creating pre-build boxes and click on the “Create” button, then select all the options you need and save it.
\nIf there are any problems with the product, the validation will notify you, and it will be clear what to fix.
\nIn order for the Pre-build box creation to be successful, you need to have an already created box in the admin, configured products (their sizes), preferably add tapes/wrappers/postcards, but this is not a mandatory option for both the pre-build box and the manually added one.
\n","question":"How to create a pre-build box?"},{"answer":"The boxes that you create in the admin panel of the application can be placed using the extension in the theme and there will be a list of all prepared boxes that the buyer can immediately order, and they do not have to assemble the box themselves, great for gift sets.
\nBe careful, watch the price of the box you are preparing.
\n","question":"How does the pre-build box work?"},{"answer":"For the correct operation of the application in the theme, you need to properly configure the application for your theme, you can see the guide that can be opened in the upper right corner of the application window.
\n","question":"Why is the number of boxes in the cart incorrectly calculated?"},{"answer":"To apply the effects of adding a filter, you must go to the specified page and click the button “Edit custom filters”.
\nAfter, select a name for the filter and set certain values by which it will be filtered on the extension itself.
\nAfterward, add tags with values that match the filter to the desired products, then the filtering will work correctly.
\n","question":"How filters work for each item?"},{"answer":"The app provides several “theme-extensions”.
\n\n
The first one (the main one, without which the second one will not work) is an extension for the box configuration. In order to install it you need to:
\n
The second theme-extension is an extension for pre-build boxes. In order to install it you need:
\nP.S. you can move it around the page just like other theme sections.
\n\n
Recommendation: put “pre-build boxes” theme-extension in a separate section and do not place it in “Header” or “Footer” – it will not work. This section is for the page content.
\n","question":"How to setup up theme-extensions"},{"answer":"The boxes that the user collects in our theme-extension are purchased only through our cart in theme-extension.
\nOur cart has standard logic, creates a draft order and transfers the user to the checkout page.
\nNote: other apps do not affect our cart.
\n","question":"Cart in theme-extension"},{"answer":"In the application admin panel, you can configure translations of text content to theme-extension.
\nTo do this, you need to go to the “Language” page and use the form to create a new language for which you want to add translations.
\nYou will see a large list of available translations.
\n","question":"Language settings"},{"answer":"